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Freemax Onnix Air Returns and Credit Notes
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Onnix Air protects the relationship when something goes wrong.
The Onnix Air has settled into a stable position in the range, which makes returns and credit notes the natural next question for distributors.
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Why returns and credit notes matters on the Onnix Air
Distinguish between a defect claim and a change of mind before agreeing any action.
The most common mistake is optimising for the first order instead of the fourth, which is where Onnix Air economics actually settle.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Onnix Air |
| Brand | Freemax |
| Category | Disposable Vapes |
| Battery | 650 mAh |
| Output range | 8-25 W |
| Capacity | 6.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.8 / 1.2 ohm |
| Carton quantity | 120 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Checklist
- Review the reorder point after one full selling cycle.
- Verify that artwork matches the approved compliance template.
- Log sell through by account for the first eight weeks.
- Confirm the exact configuration in writing before the deposit is paid.
- Record the arrival condition with photographs on the day of delivery.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Agreeing a defect handling procedure before the first shipment removes emotion from later conversations.
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (126 units) | Tier 1 | 30-45 days |
| Pallet (548 units) | Tier 2 | 30-45 days |
| Container (11150 units) | Tier 3 | 30-45 days |
Frequently asked questions
Who pays return freight on a Onnix Air defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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