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Freemax Rexa Air Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa Air line.
There is no shortcut on warranty and after sales: the Rexa Air rewards preparation and punishes improvisation.
Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.
Why warranty and after sales matters on the Rexa Air
A clear dead on arrival policy removes friction for retail partners.
Cash flow is the quiet constraint behind warranty and after sales: the cheapest option is rarely the one that frees the most working capital.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa Air |
| Brand | Freemax |
| Category | Disposable Vapes |
| Battery | 900 mAh |
| Output range | 10-25 W |
| Capacity | 4.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 120 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Where two suppliers look identical on price, warranty and after sales is usually the variable that separates them over a full year.
Keeping a short internal note on warranty and after sales for each SKU pays for itself the first time a dispute arises over the Rexa Air.
Checklist
- Check carton quantities against the commercial invoice line by line.
- Keep certificates current and filed against the exact model name.
- Log sell through by account for the first eight weeks.
- Retain one sealed sample carton from every batch for reference.
- Request batch photographs and a packing list prior to shipment.
- Record the arrival condition with photographs on the day of delivery.
Commercial terms
Lead times are a function of component availability as much as factory capacity, so buffers should reflect both.
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (156 units) | Tier 1 | 21-30 days |
| Pallet (1911 units) | Tier 2 | 21-30 days |
| Container (5120 units) | Tier 3 | 14-21 days |
Frequently asked questions
What warranty applies to Rexa Air?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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