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Freemax Rexa Pro Returns and Credit Notes
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Rexa Pro protects the relationship when something goes wrong.
There is no shortcut on returns and credit notes: the Rexa Pro rewards preparation and punishes improvisation.
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Why returns and credit notes matters on the Rexa Pro
Distinguish between a defect claim and a change of mind before agreeing any action.
The most common mistake is optimising for the first order instead of the fourth, which is where Rexa Pro economics actually settle.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa Pro |
| Brand | Freemax |
| Category | Disposable Vapes |
| Battery | 1300 mAh |
| Output range | 12-30 W |
| Capacity | 3.0 ml |
| Charging | USB-C 1A |
| Coil options | 0.4 / 0.6 ohm |
| Carton quantity | 100 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.
Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.
Checklist
- Keep certificates current and filed against the exact model name.
- Verify that artwork matches the approved compliance template.
- Request batch photographs and a packing list prior to shipment.
- Check carton quantities against the commercial invoice line by line.
- Review the reorder point after one full selling cycle.
- Confirm the exact configuration in writing before the deposit is paid.
Commercial terms
Most long running accounts settle into a rhythm of monthly top ups with one larger seasonal build per year.
Payment history is the single most reliable route to better terms, more than total annual volume.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (101 units) | Tier 1 | 14-21 days |
| Pallet (858 units) | Tier 2 | 21-30 days |
| Container (10255 units) | Tier 3 | 7-12 days |
Frequently asked questions
Who pays return freight on a Rexa Pro defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
Can several models be mixed in one shipment?
Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
A short quarterly review of these points will keep the Rexa Pro range healthy without consuming the week.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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