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Returns and Credit Notes Guide for Freemax Galex

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Galex protects the relationship when something goes wrong.

The Galex has settled into a stable position in the range, which makes returns and credit notes the natural next question for distributors.

In practice the decision comes down to three numbers: unit cost, freight per unit and the realistic sell through rate for Galex.

Why returns and credit notes matters on the Galex

Distinguish between a defect claim and a change of mind before agreeing any action.

Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Galex.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Item	Value
Model	Galex
Brand	Freemax
Category	Disposable Vapes
Battery	650 mAh
Output range	10-25 W
Capacity	2.0 ml
Charging	USB-C fast charge
Coil options	0.8 / 1.2 ohm
Carton quantity	120 units

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Keeping a short internal note on returns and credit notes for each SKU pays for itself the first time a dispute arises over the Galex.

The most common mistake is optimising for the first order instead of the fourth, which is where Galex economics actually settle.

Checklist

Retain one sealed sample carton from every batch for reference.
Confirm the exact configuration in writing before the deposit is paid.
Request batch photographs and a packing list prior to shipment.
Record the arrival condition with photographs on the day of delivery.
Log sell through by account for the first eight weeks.
Check carton quantities against the commercial invoice line by line.

Commercial terms

Payment history is the single most reliable route to better terms, more than total annual volume.

Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.

Volume tier	Indicative unit level	Lead time
Carton (194 units)	Tier 1	14-21 days
Pallet (1926 units)	Tier 2	14-21 days
Container (13387 units)	Tier 3	7-12 days

All figures above are indicative working ranges used for planning. Final specification and commercial terms are confirmed in writing before any deposit.

Frequently asked questions

Who pays return freight on a Galex defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

What happens if a batch fails inspection?

The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

How quickly can a repeat order be produced?

For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.

Final word

A short quarterly review of these points will keep the Galex range healthy without consuming the week.

Trade enquiry

Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.

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