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Warranty and After Sales Guide for Freemax Rexa 4
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Rexa 4 line.
Buyers who treat warranty and after sales as a commercial discipline rather than an afterthought tend to hold margin for longer.
Where two suppliers look identical on price, warranty and after sales is usually the variable that separates them over a full year.
Why warranty and after sales matters on the Rexa 4
A clear dead on arrival policy removes friction for retail partners.
Freight consolidation changes the answer to warranty and after sales at container scale, which is why small and large buyers reach different conclusions.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa 4 |
| Brand | Freemax |
| Category | Disposable Vapes |
| Battery | 400 mAh |
| Output range | 12-80 W |
| Capacity | 4.0 ml |
| Charging | USB-C 2A |
| Coil options | 0.4 / 0.6 ohm |
| Carton quantity | 120 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Retail staff rarely ask about warranty and after sales directly, but their questions almost always lead back to it.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Log sell through by account for the first eight weeks.
- Keep certificates current and filed against the exact model name.
- Review the reorder point after one full selling cycle.
- Verify that artwork matches the approved compliance template.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Currency movement over a ninety day cycle can outweigh the difference between two competing quotations.
Volume commitments work best when they are structured as a rolling target rather than a single fixed number.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (160 units) | Tier 1 | 14-21 days |
| Pallet (1066 units) | Tier 2 | 7-12 days |
| Container (14655 units) | Tier 3 | 30-45 days |
Frequently asked questions
What warranty applies to Rexa 4?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
If only one thing changes after reading this, let it be the habit of checking warranty and after sales before reordering.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.